Contact us as soon as possible if you need to make a claim or become aware of an incident that could lead to one. We will explain the next steps, liaise with your insurer where appropriate and support you throughout the claim.
Monday to Friday, 9:00am–5:00pm
Call us on 0330 043 9240 or contact a member of our broking team through our About us page.
To help us get things moving, please have as much of the following information available as possible:
Please do not admit liability, agree to settle a claim or enter into correspondence with another party without first discussing this with us or your insurer.
Where it is safe to do so, take reasonable steps to prevent further loss or damage. Keep photographs, receipts, damaged items and any other evidence wherever possible.
If you receive a letter, email, claim form or other formal correspondence about an incident, do not reply. Send it to us promptly so that we can liaise with your insurer where appropriate and advise you on the next steps.
If you suffer serious property damage, take reasonable emergency measures to prevent it from getting worse, provided it is safe to do so. Photograph the damage and keep receipts and records of any emergency expenditure.
If someone alleges that your business has caused injury, damage or financial loss, do not admit liability or respond to the allegation. Forward any correspondence to us immediately.
For an urgent claim outside our normal office hours, check your policy documents for your insurer’s emergency or claims contact number.
Out-of-hours support varies by insurer and policy, so the service available to you will depend on the terms of your cover.
If people or property are in immediate danger, contact the appropriate emergency services first.
Notify HWH as soon as you can. We will support you with the claim when our office reopens.
The directory below lists general claims and emergency contacts for selected insurers. Contact numbers and services can change, and your policy may use a different or specialist number, so always check your policy documents before calling.
| Insurer | Property | Motor / Fleet | Liability / emergency assistance |
|---|---|---|---|
| Allianz | 0344 412 9988 | 0370 606 4912 | Liability: 0344 893 9500 |
| Aviva | 0345 030 7628 | 0800 246 876 | Liability: 0345 300 7586 |
| AXA | 0370 900 0867 | 0345 900 4185 | Liability: 0345 900 4185 |
| NIG / Intact | 0330 041 3777 | 01452 899 777 | Liability: 0330 102 4257; 24/7 motor emergency assistance: 0330 100 0565 |
| QBE | 0800 085 3187 | 0808 100 8181 | Liability: 0800 876 6399 |
| Intact Insurance (formerly RSA) | 0330 102 4100 | 0330 100 0565 | Liability: 0330 102 4257 |
| Zurich | 0800 302 9055 | 0800 055 6767 | Please refer to your policy documentation for specialist emergency assistance |
